At Zoometra Glasses, we offer FREE standard shipping on ALL orders.
Every order includes a dedicated tracking number and link, sent directly to your email as soon as your package leaves our warehouse. Please allow up to 48 hours after dispatch for tracking details to update in the carrier system.
Have a question about your shipment? Reach out to our support team anytime at [email protected].
Frequently Asked Questions
Can I track my order?
Yes! Once your order is dispatched, you will receive an email containing your tracking number and a direct tracking link. You can track your shipment anytime on our Order Tracking Page.
Will I have to pay customs taxes and duties?
Orders shipped internationally may be subject to local import duties, taxes, or customs fees depending on your destination country. These charges are set by your local government and are the buyer’s responsibility. Please consult your local customs office for specific rates and regulations.
What if my package arrives damaged, is lost, or stolen?
Every pair of Zoometra Glasses undergoes strict quality control before dispatch. Once your order leaves our facility, delivery carrier handling is beyond our direct control.
- Damaged or Lost Items: If your package arrives damaged or is lost in transit by the carrier, please contact the shipping carrier directly to open a claim.
- Stolen Packages & Order Errors: Please double-check your shipping address at checkout, as we are not responsible for delivery errors due to incorrect address entry or stolen packages after confirmed delivery.
If you run into any issues, email us at [email protected]—we are always happy to assist you with carrier claims and tracking updates!