At Zoometra Glasses, customer satisfaction is our priority. Please review our return, refund, and cancellation policies below.
1. 60-Day Return Policy
Our return policy lasts 60 days from the date you receive your product. If 60 days have passed since your package was delivered, we unfortunately cannot offer a refund or exchange.
- Eligibility: Returns are generally accepted for items with proven functional defects. To be eligible, your item must be unused, in the same condition as received, and in its original packaging.
- Proof of Purchase: A valid receipt or proof of purchase is required for all return requests.
- Change of Mind: We do not offer refunds for simple change-of-mind purchases. Special consideration may be granted under exceptional circumstances at our discretion, provided satisfactory proof of purchase is supplied.
- Non-Returnable Items:
- Gift cards
- Custom-made products
- Downloadable software products
- Select health and personal care items
To initiate a return, please contact our support team at [email protected].
2. Order Cancellations
Due to our fast order processing times, cancellation requests are highly time-sensitive:
- Time Window: Cancellations are only accepted for full-priced items within 60 minutes of placing your order.
- How to Cancel: If you need to cancel your order, please email us immediately at [email protected] with your order number. Once an order enters fulfillment after 60 minutes, it cannot be canceled.
3. Exchanges
We only replace items if they arrive defective or damaged. If you need to exchange a damaged item for the exact same model, please email us at [email protected].
4. Refund Process
Once your returned item is received and inspected at our facility, we will send you an email notifying you of its arrival and whether your refund has been approved or rejected.
- Approved Refunds: If approved, your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment within a few business days.
- Deductions: Shipping costs are non-refundable. If your return is processed, the original cost of shipping will be deducted from your total refund amount.
5. Late or Missing Refunds
If you have not received your refund after receiving our confirmation email, please follow these steps:
- Check Your Bank Account: Re-check your bank account balance to confirm pending transactions.
- Contact Your Credit Card Company: Processing times can vary, and it may take several business days before your refund is officially posted.
- Contact Your Bank: Banks often require additional processing time before displaying returned funds.
If you have completed all of these steps and still have not received your refund, please contact us at [email protected].
6. Return Shipping Instructions
- Shipping Responsibility: You are responsible for paying all return shipping costs. Return shipping costs are non-refundable.
- Trackable Shipping: If you are returning an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.
- Processing Time: Refund arrangements will be finalized once we receive the returned item and verify that all policy conditions are met. Delivery times for exchanged products may vary depending on your location.